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Our Commitment to Cleanliness

At Moxy Times Square, our top priority today and every day is ensuring a safe, healthy and welcoming stay for all guests. This ‘new normal’ may evolve over time to reflect government guidance and new societal expectations. What will never change, though, is our commitment to keeping hotel associates, guests and customers safe. This is our utmost priority.

Moxy Times Square is following guidelines set by the Centers for Disease Control and Prevention and the New York Department of Health. We’ve installed AtmosAir  and are enforcing Marriott’s 200+ cleaning protocols which ensure the disinfection of all guestroom surfaces, both hard and soft.  Strict standard operating procedures ensure the elimination of any cross-contamination. We are deploying scientifically supported practices and innovations, with focus on these specific details:

 

DEEPER, MORE FREQUENT CLEANING

  • FRESH ATMOSAIR SYSTEM CONTINUOUSLY monitors, disinfects, and purifies indoor air, using a cutting-edge bi-polar ionization technology that filters out airborne viruses, molds, & bacteria that typical systems miss
  • Aseptic Plus+® Infection Prevention Program: Utilizing across the hotel to properly deodorize and eliminate allergens, germs, mold, viruses, bacteria, and mildew
  • Electrostatic Disinfection: Effectively coats surfaces and objects with a disinfecting solution. The electrostatic applicator gives a negative charge to the disinfecting solution as it exits the nozzle, allowing the solution to stick to a targeted surface, providing complete coverage
  • Enhancing cleaning protocols to disinfect every space, ongoing and especially during peak usage
  • Cleanliness Captain on property who oversees all hotel operations and standards
  • Consistently and frequently disinfecting all high-touch items like elevator buttons and stair handrails
  • Hospital grade disinfectant is used for cleaning
  • Hand sanitation stations have been added throughout the hotel, especially in high-traffic areas

 

YOUR SANCTUARY

  • Enhanced in-room cleanliness standards, including an inspection by housekeeping supervisors and disinfection of all surfaces prior to check-in
  • Removing nonessential high-touch items that can’t be disinfected, and providing hand sanitizing wipes in every guest room
  • Limit in-stay housekeeping frequency to reduce contact during each stay
  • Magic Hour Rooftop Lounge:  Socially distanced open air rooftop dining serving bites and drinks from 5PM -11PM, and weekend brunch starting at 11:30AM. Priority reservations are given to hotel guests
  • Temperature checks are required for all patrons dining at Magic Hour Rooftop

 

LESS CONTACT, MORE CONNECTION

  • Signage posted throughout the hotel reminding guests of safety protocols and expectations, as well as proper respiratory etiquette and ways to properly wash hands
  • Using Mobile Technology: mobile key, Efolio delivery, and mobile requests via the Marriott Bonvoy App
  • Enabling social and physical distancing practices: reducing allowable capacities in spaces and managing queueing areas
  • Supporting hybrid meetings via live-streaming

 

NOURISHING THE ‘NEW NORMAL’

  • Associates are required to receive certification on Covid-19 and safety and sanitation protocols
  • Temperature checks are required for all employees and vendors that enter the building
  • Redesigned food + beverage service to include servers wearing masks and gloves while serving guests
  • Tailoring options for groups and enabling reserved spaces
  • Socially distant fitness center limited to 5 guests / hour with frequent deep cleaning of all fitness equipment between guest usage

BOOK STRESS FREE

Reservations booked through July 5, 2020 can be changed or cancelled without penalty up to 24 hours prior to arrival. All non-paid bookings between July 6, 2020 – September 30, 2020 can be cancelled up to 24 hours prior to arrival with no penalty.